Effective from 25.04.2025

1. Acceptance of Terms

1.1 By accessing, browsing or using the Like a Ride app or website, you (“you” being either a Passenger or Driver) agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please stop using our services immediately.
1.2 These Terms apply to all users of the Like a Ride platform, including Passengers (those requesting transportation) and Drivers (those providing transportation services).
1.3 Exemption from 14-Day Cooling-Off
Under Regulation 30(1)(c) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, distance contracts for the provision of transport services are exempt from the 14-day right to cancel once the service has been substantially performed. Accordingly, once a ride has been dispatched and the Driver’s Vehicle has departed for the Passenger’s pickup location, the Passenger’s right to cancel under those Regulations expires immediately.
1.4 Like Taxi Ltd is the company behind Like a Ride (our trading name). Like a Ride holds Operator Licence No. 418, issued by South Gloucestershire Council under the Local Government (Miscellaneous Provisions) Act 1976 and the South Gloucestershire Council Private Hire Vehicle Licensing Policy. Licence holder: Like a Ride.
Registered Office: 2530 Aztec West, Almondsbury, BS32 4AW, United Kingdom.

2. Definitions

“Account”: The user account created on the Like a Ride platform.
“Booking”: Any request for a ride via the Like a Ride app, website, or other remote channels.
“Consumer”: A natural person acting wholly or mainly outside that person’s trade, business, craft or profession.
“Business”: A corporate entity (company, charity, CIC, or sole trader) using the platform for commercial purposes.
“Distance Booking”: Any Booking made without face-to-face contact, using remote means.
“Driver”: A licensed individual or fleet operator providing services through the platform.
“Passenger”: An individual requesting services through the platform.
“Vehicle”: The car or transport vehicle provided by a Driver.
“Payment”: The fee paid by the Passenger for the services rendered. “Dispatch” means the moment a Driver accepts a Booking in the Like a Ride app or platform, as evidenced by an app timestamp.
“Arrival” means the moment the Vehicle reaches the Passenger’s pickup location, as evidenced by an app timestamp.
“Substantial Performance” means a ride in respect of which the Driver has been dispatched and the Vehicle has departed for the Passenger’s pickup location.

3. Our Services

Like a Ride connects Passengers with Drivers for private hire transportation. We act purely as an intermediary and do not own, operate, or drive any Vehicles. The contract for transportation is directly between the Passenger and the Driver. Like a Ride makes reasonable efforts to connect Passengers with Drivers, but does not guarantee the availability of any Driver at any particular time or location.

4. Driver Responsibilities

4.1 Registration & Background Checks: Drivers must register, provide a valid private hire licence, insurance, MOT, and a satisfactory DBS check.
4.2 Vehicle & Insurance: Vehicles must meet legal safety standards. Drivers must maintain at least £5 million third-party liability cover.
4.3 Compliance & Data Protection: Drivers must follow all laws (road traffic, licensing, UK GDPR) and safeguard Passenger data.
4.4 Service Standards & Safety: Drivers are responsible for Passenger safety and comfort. They may refuse service if a Passenger appears intoxicated or behaves dangerously.
4.5 Liability & Indemnity:
4.5.1 Driver’s Liability. The Driver is solely responsible for all loss, damage or injury caused by the operation of their Vehicle, including without limitation:
Personal injury: unlimited liability. Property damage: capped at £1,000 per incident. Gross negligence: Defined as any deliberate wrongdoing, reckless disregard for passenger safety, or breach of a statutory duty arising from driving. In cases of gross negligence, the Driver’s liability is unlimited.
4.5.2 Driver Indemnity.The Driver shall fully indemnify, defend and hold harmless Like Taxi Ltd (and its officers, directors, agents and employees) against any claim, loss, liability, demand, damages, costs or expenses (including reasonable legal fees) arising out of or in connection with:
a) the Driver’s negligence, wilful misconduct, or breach of these Terms;
b) any accident, injury, damage or loss caused by the Driver or their Vehicle;
c) any third-party claim relating to a journey booked via the Like a Ride platform.

4.6 Driver Selection: Like a Ride may accept or reject any Driver application and remove Drivers who fail to maintain standards.

5. Passenger Responsibilities

5.1 Accuracy: Provide correct pick-up/drop-off information.
5.2 Payment: Passengers are responsible for fares and extra charges. A digital receipt will be provided after each ride.
5.3 Conduct: Be respectful. Abusive or dangerous behavior may lead to suspension without refund.
5.4 Cleaning, Damage & Loss-of-Earnings:
• Cleaning Fee: Passenger covers professional cleaning and any downtime costs.
• Damage: Passenger pays repair costs with evidence.
• Loss-of-Earnings: Passenger may cover Driver’s documented lost income due to downtime.
5.5 No Smoking/Alcohol: Prohibited in Vehicles; violations incur fees or ride termination.
5.6 Lost Property: Report within 48 hours. Driver may arrange return; special requests may incur a fee at the Driver’s discretion.
5.7 No-Show Fee: Charged if Passenger does not appear within ETA without cancelling.

6. Payment and Fees

6.1 Pricing Structure: Fares are calculated based on distance, time, and service level; any additional charges (e.g., tolls, waiting time) will be displayed at booking.
6.2 VAT and Taxes: All fares inclusive of VAT.
6.3 Surge Charges: Temporary surcharges in busy areas or adverse conditions are included in the fare and shown before booking.
6.4 Payment Methods: App payments by card or other accepted methods. Drivers may also accept cash or in-car POS payments.
6.5 Commission (Platform Fee): Tier 1 (10 % Commission) For Drivers who pay a one-time £20 livery & onboarding fee, Like a Ride will retain 10 % of each fare. The remaining 90 % of the fare is paid to the Driver. That £20 covers both your vinyl livery package (to display our branding) and the onboarding administration. As long as the approved livery remains on display, this 10 % commission rate is locked in (see Section 6.5.1 for livery requirements). Limited offer: Only the first group of Drivers to complete onboarding and display their livery will secure this 10 % rate. Once those slots are filled, Tier 1 closes. Tier 2 (15 % Commission): For Drivers who join immediately but opt not to purchase or display livery, Like a Ride will retain 15 % of each fare. The remaining 85 % of the fare is paid to the Driver. Limited offer: This 15 % rate is only available to Drivers who register before the availability slots are closed. After that, all new Drivers move to a negotiated (standard) commission rate. Standard (Post-Promotion) Commission: Once both promotional tiers reach capacity or expire, new Drivers’ commission rates will be set by mutual agreement during onboarding (typically ranging from 15 %–25 % based on vehicle type, service level, and operating area).
6.5.1 Livery & Display Requirement (Tier 1 Only): If the livery is removed, damaged, or not compliant at any time, your commission rate will immediately revert to Tier 2 (15 %) or the negotiated standard rate.

6.5.2 Promotional Duration and “Early-Bird” Slots : Both Tier 1 and Tier 2 are available only until we hit the maximum number of qualifying Drivers (based on platform demand and supply). Once those slots are filled, the promotional window closes and these specific 10 % / 15 % rates will no longer be offered.

6.5.3 Commission Review and Adjustment: Once you lock in a promotional tier, your rate is guaranteed for 180 days from your onboarding completion date. After 180 days, Like a Ride reserves the right to review and adjust your commission rate, provided we give you at least 30 days’ written notice.

6.6 Pre-authorisation

We may place a hold on your payment card when you book, to validate funds. Any hold will be released once the final fare is settled.
6.7 Driver Payouts: Payments collected by our processor. Earnings disbursed weekly, less £0.50 per payout; on-demand payouts available, same fee applies.

7. Cancellations and Refund Policy

7.1 Consumer Cancellation Rights:

(a) Passengers may cancel without charge up to the moment of Dispatch.
(b) Once Substantial Performance has occurred (i.e. the Vehicle has departed for pickup), the 14-day cooling-off period no longer applies.

7.2 Standard Cancellation Fees:
– Cancel <24h before dispatch: no fee.
– Cancel within 2 minutes after dispatch: no fee.
– Cancel >2 minutes after dispatch or after arrival: minimum-fare cancellation fee.
7.3 No-Show Fee: If a Passenger fails to appear at the pickup location within the ETA window and has not cancelled, a no-show fee equal to the minimum fare for that Booking will apply.
7.4 Driver-Initiated Cancellations: If a Driver cancels a confirmed Booking at any time, the Passenger will receive a full refund within 14 days.
7.5 Refund Processing: Refunds issued within 14 days.

8. Liability and Disclaimer

8.1 Intermediary Role. Like a Ride acts strictly as an intermediary connecting Drivers and Passengers and does not own, operate, or drive any Vehicles.
8.2 Liability Cap. To the fullest extent permitted by law, Like a Ride’s total liability to any user (Passenger or Driver) for any and all claims arising out of or relating to these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the total service fee (commission) collected by Like a Ride in respect of the relevant Booking.
8.3 Carve-Out for Death & Personal Injury. Nothing in these Terms shall exclude or limit Like a Ride’s liability (if any) for death or personal injury caused by its own proven negligence, nor any liability which cannot be excluded by law.
8.4 Excluded Damages. In no event shall Like a Ride be liable for any indirect, incidental, special, consequential or punitive damages (including loss of profits, loss of business, loss of goodwill, or loss of data).
8.5 Force Majeure. Like a Ride shall have no liability for failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control (e.g. strikes, acts of God, Internet outages).

9. Privacy and Data Protection

9.1 Data Controller
Like Taxi Ltd (trading as Like a Ride) is the data controller for all personal data processed via the Like a Ride platform.

9.2 Lawful Bases & Retention Justification
We process personal data on the following bases under UK GDPR:

• Contract performance (e.g. booking confirmations, driver onboarding)
• Legal obligation (e.g. tax, health & safety, licensing)
• Legitimate interests (e.g. fraud prevention, service improvement)

We retain personal data for no longer than necessary, as follows:

• Passenger booking records: 5 years from the date of the booking—required to comply with HMRC record-keeping and to resolve any disputes or regulatory enquiries.
• Driver records (licences, DBS checks, insurance): For the duration of active engagement plus 2 years—enabling regulatory compliance audits under the Local Government (Miscellaneous Provisions) Act 1976.
• Marketing data: Until the individual withdraws consent or requests deletion.

9.3 Security-by-Design
We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption at rest and in transit (TLS for all web traffic; AES-256 for stored backups)
• Role-based access controls limiting data access only to authorised personnel
• Regular security assessments and penetration tests
• Incident response plan with mandatory breach notification to the ICO within 72 hours of discovery and affected data subjects “without undue delay.”

9.4 Data Subject Rights
You have the right to: access, rectify, erase, restrict processing, port your data, object to processing, and withdraw consent (where applicable). Requests may be sent to admin@likearide.io; we will respond within 1 month.

9.5 Marketing Opt-Out
You may opt out of all marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting admin@likearide.io. This will not affect essential service-related messages (e.g. booking confirmations, regulatory notices).

9.6 Data Sharing & Processors
We only share personal data with:

• Drivers (for completed bookings)
• Payment processors, regulators, insurance providers, and other service providers under written data-processing agreements
• Law enforcement or courts where required by law.

9.7 International Transfers
Where personal data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards (e.g. Standard Contractual Clauses).

10. Termination and Suspension

10.1 We may suspend/terminate Accounts for breaches, fraud, non-payment, or safety risks.
10.2 We may suspend Accounts during investigations; fees remain due.
10.3 You may close your Account anytime; fees remain due.
10.4 On termination, access ends; outstanding fees remain payable; data retained as required.
10.5 Liability, data, payment, and dispute clauses survive termination.

11. Governing Law and Dispute Resolution

11.1 Governing Law. These Terms are governed by and construed in accordance with the laws of England and Wales.
11.2 Consumer Disputes & ADR (a) Consumers may bring claims in their local County Court or Small Claims Court.
(b) For any dispute not exceeding £10,000, Consumers and Like a Ride agree first to attempt resolution via the Centre for Effective Dispute Resolution (CEDR) under its Mediation Rules. Mediation fees shall be split equally.

11.3 Business Disputes & Arbitration Option. a) Business users may choose, by mutual written agreement with Like a Ride, to resolve disputes by final and binding arbitration under the ICC Arbitration Rules, seated in London, with one arbitrator to be appointed by the ICC.
(b) If no such agreement is reached, disputes shall be litigated exclusively in the High Court of England and Wales or the County Court.

11.4 Costs & “Loser Pays. or any claim or dispute (consumer or business) exceeding £5,000, the unsuccessful party shall bear the reasonable legal and administrative costs of the successful party, except in Small Claims Court proceedings where each side bears its own costs.
11.5 Continued Obligations. All confidentiality, indemnity, limitation, and other protective clauses in these Terms survive termination or expiry of this agreement.

12. Miscellaneous

12.1 These Terms (and Privacy Policy) are the entire agreement.
12.2 If any part is invalid, it is severed; the rest remains in force.
12.3 Failure to enforce any right is not a waiver.
12.4 You may not assign your rights; Like a Ride may assign at any time.
12.5 Notices must be in writing to admin@likearide.io or our registered address.

13. Copyright Notice

All content on the Like a Ride app and website is owned by Like Taxi Ltd or its licensors and protected by copyright. Unauthorised use is prohibited.