Last Updated: 16 June 2026

1. Acceptance of Terms

By booking or using services provided by Like a Ride, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services. We are required by law to keep records of all bookings, including customer details, journey information, and driver allocation, in accordance with licensing regulations.

2. About Us

Like Taxi Ltd (trading as “Like a Ride”) is a licensed Private Hire Operator.

Operator Licence No: 418
Issued by: South Gloucestershire Council

Registered Office:
2530 Aztec West, Almondsbury, BS32 4AW, United Kingdom

3. Our Services

We provide private hire transport services through licensed drivers and vehicles in accordance with local authority regulations.

4. Bookings

4.1 Bookings can be made via phone, website, or other approved communication channels.

4.2 All bookings must be pre-booked. Vehicles cannot be hailed on the street.

4.3 The customer is responsible for providing accurate pick-up and drop-off details.

4.4 We may subcontract bookings to other licensed operators where necessary, in accordance with licensing regulations.

4.5 All bookings are accepted and recorded by Like Taxi Ltd as the licensed Private Hire Operator.

5. Pricing & Payment

5.1 Fares are based on distance, time, and service level.

5.2 Any additional charges (waiting time, extra stops, changes) will be added to the final fare.

5.3 Prices may vary depending on demand, traffic conditions, or special dates.

5.4 Payment can be made by cash, card, or other agreed methods.

5.5 Business account customers may be invoiced and must pay within agreed terms.

6. Cancellations & No-Show

6.1 Bookings can be cancelled free of charge before a driver is dispatched.

6.2 If a driver has already been dispatched, a cancellation fee may apply.

6.3 If the customer fails to appear at the agreed pick-up time, a full fare or minimum charge may be applied.

6.4 Refunds, where applicable, will be processed within 14 days.

7. Passenger Responsibilities

7.1 Passengers must behave respectfully towards drivers.

7.2 Smoking, alcohol consumption, or illegal activity inside vehicles is prohibited.

7.3 Passengers are responsible for any damage caused to the vehicle and may be charged accordingly.

7.4 Drivers may refuse service if a passenger is abusive, intoxicated, or poses a risk.

8. Delays & Service Limitations

8.1 While we aim to be punctual, we are not liable for delays caused by traffic, weather, road conditions, or events beyond our control.

8.2 Estimated arrival times are not guaranteed.

8.3 We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic, weather, road closures, or vehicle breakdown.

9. Liability

9.1 Like Taxi Ltd acts as a licensed operator and arranges transport services.

9.2 Drivers are responsible for the safe operation of their vehicles.

9.3 We are not liable for indirect losses, missed appointments, or business losses.

9.4 Nothing in these terms limits liability for death or personal injury caused by negligence.

10. Luggage & Property

10.1 Passenger property is carried at their own risk.

10.2 We are not responsible for loss or damage to personal belongings.

10.3 Lost property must be reported within 48 hours.

11. Termination

We reserve the right to refuse or terminate service at any time where safety, behaviour, or non-payment is an issue.

12. Governing Law

These Terms are governed by the laws of England and Wales.